Frequently Asked Questions
Answers about equipment, quotations, sourcing and shipping.
What is the difference between new and refurbished equipment?
New equipment is supplied according to the manufacturer's current specifications and availability. Refurbished equipment can provide a practical alternative for healthcare facilities working within a defined budget. For refurbished units, availability, condition, testing information and included accessories vary by unit and are confirmed during the quotation process.
Can you source equipment that is not listed on the website?
You can send us the manufacturer, model number, required quantity or technical specifications using the sourcing request form. Our team can review the request and identify available options. Availability depends on the equipment requested.
Do you ship internationally?
We can provide shipping options based on the equipment, destination, quantity and packaging requirements. Freight, documentation, customs requirements and delivery arrangements are confirmed as part of the quotation.
Can I request a quotation for multiple items?
Yes. You can add several products to your quote list and submit them in one request, or describe the full list of equipment you need in the quote form. Quotations can cover individual equipment, multiple units or complete facility requirements.
Do the prices on the website include shipping?
Not necessarily. Price shown is indicative. Final price, configuration, availability and shipping are confirmed in your quotation. Shipping arrangements and costs are confirmed with each quotation.
How do I request a quotation?
Use the Request a Quote button on a product page, or add products to your quote list and submit the quote form. You can also contact us by email, phone or WhatsApp with your equipment list.
What information helps us prepare a quotation?
The manufacturer and model, quantity, whether you prefer new or refurbished equipment, any accessories or configuration requirements, and the delivery location. Contact details for your organization help us respond.
What warranty applies to the equipment?
Warranty and manufacturer coverage depend on the equipment, its condition and the manufacturer. They are confirmed in your quotation.
What payment options are available?
Payment arrangements are confirmed in your quotation.
Are the product images of the actual equipment?
Where a product page shows an illustration or a reference image, it says so. Photos of the actual equipment are available on request.
Is Phase Medical Partners an authorized distributor of the listed brands?
Not unless expressly stated. Brand names and trademarks are the property of their respective owners and are used for identification purposes.
Other questions? Contact us or request a quote.